I was one of the customers who recently complained to Barclays bank regarding missing money from my account (Gazette & Herald, p6, February 19).

I became curious on visiting the bank’s cash machine in Yorkersgate to find that my available balance was considerably lower than my account balance. I went into the branch and was told this was due to a card payment to a company called Lyca Mobile, which I had never heard of .

I had never made a card payment from the account, which I had only opened less than two weeks previously.

I only use my card to withdraw money from cash machines.

I was told that the payment had been made at 8pm the previous evening when I knew for a fact I had not accessed my account because I was at home then and I do not have internet access.

The manager was baffled by the case because he could not understand how the transaction had been completed without my giving out my pin number or the security code on or the security code on the back of my card, which I would never be foolish enough to do. He told me that as the money had not yet left my account there was nothing Barclays could do.

When the money did leave my account later that day I phoned the bank’s fraud team to report the incident.

The money was refunded and I was sent forms to complete and return to them. A few days later, I received a letter stating that the case was resolved.

However, I have no idea how the fraud was actioned. Barclays have said that they cannot tell me this and advised me to contact the police, which I did almost a week ago and I am waiting for a reply.

Peter Donnelly, Malton