AN apprentice at a Malton garage has passed a customer service award with distinction.
Leah Drake, who works at Ray Chapman Motors, has recently passed the EPA Customer Service Level 2 Apprenticeship with a Distinction in all three key areas.
Leah, who works as a Service Advisor at York, said: “I have been on the apprenticeship course for customer service since September 2022, and I have thoroughly enjoyed myself. My confidence has grown massively and so has my technical knowledge. I received a distinction in all areas and to achieve this I had to meet all criteria not only the pass criteria but a pass with extremely high marks.
“My trainer Joe and all my colleagues have supported me throughout the whole apprenticeship by answering any questions I may have and helping me with any course work where I might need their expertise. I am very proud of myself for getting the grade I did, and I can’t wait to implement this into my future career as a customer service advisor at Ray Chapman Motors.”
Ray Chapman Motors recently acquired the Clive Brook, Bradford and Huddersfield sites and now has a complement of 225 staff across all four dealerships including Malton.
Duncan Chapman, Managing Director said everyone at Ray Chapman Motors is extremely proud of what Leah has achieved.
He said: "Leah is a fantastic part of the team and continues to develop and grow and deliver an extremely high level of customer service.
“Leah is one of a number of apprentices we have recruited into our business as we very much see them as the future of Ray Chapman Motors.
“We are fortunate to have a great team of people at all four dealerships and believe in investing in training them. In conjunction with Volvo UK we participate in a number of apprenticeship schemes with Motor Technicians, Parts, Sales and Accounts. We are delighted Leah has worked so hard and achieved such fantastic results”.
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