RYEDALE-based tour operator Inntravel has won a gold award for its customer service.

The Gold Trusted Service award, an independent seal of excellence presented by Feefo – the online review platform - recognises businesses for delivering exceptional experience.

Inntravel, which is based near Castle Howard, received more than 370 service reviews, with an average service rating of 4.9 out of 5.

Karl Watson, Inntravel’s managing director, said: “We are thrilled to receive this award from Feefo because it’s based on the feedback of our customers, who are the most important judges of all.

"It recognises how hard we work to give all our customers the best possible experience.

"Two-thirds of our bookings are made by those who have travelled with us before, or by friends of existing customers who have recommended us, which we feel is a fantastic endorsement of our holidays, and receiving this award serves to prove we are continuing to uphold our high standard of customer service.”