Police hit target for 999 call respsonse (From Gazette & Herald)
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Police hit target for 999 call respsonse
11:08am Wednesday 10th October 2012 in News
EMERGENCY calls to police in North Yorkshire are being answered significantly faster than a year ago, according to a new report.
The switch from two control rooms to one last year saw the number of 999 calls taken within a 10-second target time fall from 94 per cent to 77 per cent in the space of a year.
But new figures have shown response times have since become more rapid with the force answering 93.9 per cent of their 17,155 emergency calls within 10 seconds between April and June this year, compared to 82.7 per cent in the same period last year.
The force aims to answer 90 per cent of 999 calls within 10 seconds and a report to North Yorkshire Police Authority shows police have hit this target for the fourth month running.
Assistant Chief Constable Iain Spittal welcomed the figures, describing them as a “significant improvement”.
He said: “Daily performance is frequently more than 95 per cent with levels in excess of 98 per cent becoming increasingly common.”
