A NORTH Yorkshire charity which supports children with disabilities and special needs has been rated 'good' by inspectors.

But two other care providers have been marked 'requires improvement' in the latest round of reports published by the Care Quality Commission (CQC).

Ryedale Special Families (RSF) in Old Malton was rated good in all the areas assessed by inspectors - whether its service was safe, effective, caring, responsive and well-led.

The charity, which has been supporting the families of children and young adults throughout Ryedale for more than 25 years, was inspected on March 31.

RSF chief officer Lisa Keenan said: "This was the first time we have been inspected under the new system.

"We are very pleased with the report and very happy with the comments made within it.

"There were quite a lot of nice quotes from parents, which was great to see."

One parent told inspectors: "Nobody involved ever says no. They go the extra mile for me and I couldn't do without them.

"I would recommend this service to anybody who asked."

Another parent said, "It really makes such a difference to my child's life having this service.

"My child is just really happy which is so important to me."

Inspectors highlighted the quality of RSF's staff training and the variety of activities offered to children.

Meanwhile, Grimston Court care home in Hull Road, Grimston, just outside York, received a requires improvement rating.

Following its inspection on March 29, it was marked requires improvement under the 'safe' and 'well-led' headings, but good under 'effective', 'caring' and 'responsive'.

The care home, which supports up to 47 people, some of whom have dementia, was found to have "some gaps in falls risk assessment paperwork".

Its report added: "We saw two examples where bed rail assessments and equipment checks had not been regularly completed."

This was one of two breaches of the Health and Social Care Act 2008 - the other being over recruitment practices.

However, the report also stated: "We observed positive and friendly interactions between staff and people using the service.

"Relatives of people using the service were also very complimentary about how caring and attentive the staff were, and told us that “The main thing for them [staff] is the people living there, and making them happy”.

Rachel Beckett, managing director of Wellburn Care, which runs Grimston Court, said it had dealt with the concerns identified in the report.

"One issue was to do with equipment checks, which has been acted upon," she said.

"The other was due to the recruitment process not being robust enough. That was an admin matter, which has been resolved.

"We have new registered manager starting on May 23."

Beechwood Place Nursing Home in Welham Road, Norton, which provides care for up to 35 older people, was also rated requires improvement after its inspection on February 15.

It was marked 'requires improvement' under the safe, effective and well-led categories, but 'good' for its caring and responsiveness.

The report stated that it "did not always have sufficient staff to meet people’s needs at key times of the day".

"Staff were rushed at times and they did not have regular supervision or annual appraisals", which was a breach of the Health and Social Care Act 2008.

The report added: "Staff morale was low and some staff described a culture of favouritism and of not feeling supported by the manager.

"The manager told us the service had gone through a lot of change in the last 12 months and that had been unsettling for staff though they thought this was now improving."

However, the report also stated: "Staff knew people well and we saw care was kind, compassionate and dignified. People told us they felt well cared for.

"Care plans were person-centred and people and their relatives were involved in the development and review of their care.

"There was a range of activities available to people. All of the people we spoke with were overwhelmingly positive about the activities co-ordinator and it was evident they were committed to ensuring people were supported to enjoy meaningful activities."

A spokesman for Zion Care, which runs Beechwood Place, said: "The home has appointed a new manager and recruited extra care staff, this has improved staff morale.

"Staffing levels are determined based on the dependency of the people’s needs to ensure there are enough staff on duty at all times."