Ryedale residents urged to have their say on out-of-hours GP servcies

Gazette & Herald: Healthy talks over out-of-hours care services Healthy talks over out-of-hours care services

NHS Vale of York Clinical Commissioning Group (CCG) is inviting patients and members of the public to share their views and experiences of local GP out-of-hours services.

The CCG is taking the opportunity to re-specify the service so it fits the requirements of the local population and also to test if the service can be provided more effectively and efficiently.

To do this, the CCG is renewing its discussions with the community and has restarted its survey and conversations with local groups of parents of young children, students and care home representatives.

The feedback will be used to help shape decisions about a full re-procurement of the service, along with information gathered last summer when the CCG also held a number of events to understand local opinion.

Dr Andrew Phillips, the CCG’s clinical lead for urgent care, said: “The current out-of-hours service contract expires in April 2015, so this is a perfect time for us to hear about people’s experiences to ensure our specification meets their needs.

“While we know the GP out-of-hours provides a very high standard of service, we are still keen to hear about people’s experiences.

“One key area that we are keen to explore is around the integration of services, particularly between out-of-hours and other urgent care services, and how the overall experience for patients can be improved."

The CCG believes there is an opportunity to improve patient experience and create better value for money. The tender and re-procurement process will give the CCG a chance to specify what the public in the Vale of York want and need and, once in place, help it to ensure services are carefully monitored. A new service is expected to launch in April 2015.

The survey closes on the February 28. To find out more or to get involved go to www.valeofyorkccg.nhs.uk

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