Energy firm admits Thirsk Christmas lights bill error

AN energy company which threatened to switch off a market town's Christmas lights has admitted it repeatedly sent incorrect bills to volunteers who run the display.

Members of Thirsk and District Business Association in Thirsk said they were relieved after being told by npower that its demand for £10,208.33 had been made in error.

They received final demands from the firm and were told the display would be disconnected if the association refused to pay the electricity bill for last year’s display, which had soared by more than 1,200 per cent from £760 in 2011.

The association said the display, which is seen as vital to attract shoppers to Thirsk over the festive period, featured 1,214 lights in both years and was switched on for a similar length of time.

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9:41am Fri 20 Dec 13

smudge2 says...

The company involved is N Power with one of the worst customer service records as recently shown in the paper..Having dealt with them earlier this year with there new shambolic online system and app I am not surprised to read this article.To make matters worse they are transferring there call centres to India so we will have to put up with pigeon English speaking personnel with fictitious uk names trying to help us...time for a change I think.
The company involved is N Power with one of the worst customer service records as recently shown in the paper..Having dealt with them earlier this year with there new shambolic online system and app I am not surprised to read this article.To make matters worse they are transferring there call centres to India so we will have to put up with pigeon English speaking personnel with fictitious uk names trying to help us...time for a change I think. smudge2

3:39pm Fri 20 Dec 13

old_geezer says...

You're so hard on poor npower, Smudge2 - they were last heard from "working hard" to identify the issue after repeatedly failing to deal with it over the last year - what more could you ask of the poor overworked dears?
You're so hard on poor npower, Smudge2 - they were last heard from "working hard" to identify the issue after repeatedly failing to deal with it over the last year - what more could you ask of the poor overworked dears? old_geezer

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