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Disabled bus traveller Maria Stafford receives apology
A BUS company has apologised to a disabled passenger who was told she could not use the service as she was in an electric wheelchair.
Mrs Stafford said that last week they had both gone to catch the bus for a hospital appointment at Scarborough Hospital.
“When the driver saw my electric chair, he said he was sorry but he could not let me on the bus and I would only be able to use the service if I used a manual wheelchair,” she said.
“My husband and myself both suffer from ill-health and therefore he is not able to push me and I cannot push myself.”
Mrs Stafford said that as a result she had missed her hospital appointment and had since been reluctant to try to get on the bus again.
“This was the first time it had happened and no-one said anything about changes to using the bus,” she said.
“It was very distressing and being in a wheelchair, it is difficult to get out and about as it is – if I can’t use the bus I would have to take a taxi to Scarborough which would cost £60.”
Mrs Stafford said that if there was a change in policy, people needed to be aware so they could make alternative arrangements.
“It is not just us. There are lots of people in the area that use the bus who have mobility issues,” she said.
A spokesman for East Yorkshire Motor Services, which runs the service, said there was sometimes confusion among drivers as to the difference in policy between mobility scooters, which are not allowed on buses, and electric wheelchairs.
He said: “We have not had a change in policy and do still carry electric wheelchairs on our services.
“We would like to offer our apologies to the customer and will remind our staff of the company policy regarding wheelchairs and mobility scooters.”
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